— We listen
Complaints & Feedback
Last updated: 1 July 2026
If something isn't right, we want to hear about it. This page explains how to make a complaint and what happens next.
01How to reach us
You can lodge a complaint through any of these channels:
- WhatsApp or call: +60 12-000 0000 (Mon–Fri, 9am–6pm)
- Email: complaints@amandanakredit.com.my
- In writing or in person: Level 12, Menara Amandana, Jalan Ampang, 50450 Kuala Lumpur
02What to include
To help us resolve your complaint quickly, please provide:
- Your name and contact details
- Your application or agreement reference, if any
- What happened, and when
- How you would like it resolved
03Our commitment
We acknowledge every complaint within 1 working day and aim to give you a full response within 14 working days. If your case is complex, we will keep you updated on progress and timelines.
04If you are not satisfied
You may escalate your complaint to the Ministry of Local Government Development (KPKT), which regulates licensed moneylenders in Malaysia — visit www.kpkt.gov.my. Please quote our licence number B/2023/1234.